Kind Compliance Platform
These Terms and Conditions are provided for legal review before publication. They do not constitute legal advice. Kind Compliance recommends consulting a qualified legal professional before finalising.
Kind Compliance is a compliance management and business support platform designed to assist NDIS providers in managing their compliance systems, documentation, and operational workflows. Kind Compliance supports providers by helping them build, manage and maintain systems designed to align with the NDIS Practice Standards, NDIS Code of Conduct, and applicable legislation. Kind Compliance assists providers in preparing for audits, maintaining evidence, and managing compliance-related documentation. Kind Compliance does NOT certify, approve, or determine whether a provider is compliant with any legal or regulatory requirement. Kind Compliance does NOT replace professional legal, accounting, or compliance advice.
"Platform" means Kind Compliance, including all features, tools, AI-generated content, and services provided. "Provider" means the NDIS provider organisation using the Platform. "User" means any individual accessing the Platform, including providers, workers, consultants, and auditors. "NDIS" means the National Disability Insurance Scheme. "Acknowledgement" means the mandatory legal acknowledgement accepted during onboarding.
Users are responsible for: • Providing accurate and current information when using the Platform • Maintaining the confidentiality of their login credentials • Ensuring all data entered into the Platform is accurate and up to date • Reviewing and approving all AI-generated documents, recommendations, and templates before implementation • Complying with all applicable laws and regulations • Notifying the Platform of any unauthorised access or security breaches Users must not use the Platform for any unlawful purpose or in any manner that could damage, disable, or impair the Platform.
Providers acknowledge and agree that: • They remain solely responsible for ensuring their organisation complies with all applicable legal and regulatory obligations • Use of Kind Compliance does not guarantee NDIS registration, certification, audit outcomes, or ongoing compliance • All AI-generated documents, recommendations, reports, and templates must be reviewed and approved by the provider prior to implementation • The Platform is a tool to assist with compliance management, not a substitute for professional advice or independent judgment • Providers must verify the accuracy and suitability of all generated content for their specific circumstances • Providers are responsible for maintaining their own records in accordance with NDIS requirements
Kind Compliance does not guarantee, warrant, or represent that any provider will achieve or maintain NDIS registration. Registration decisions are made solely by the NDIS Commission or its authorised delegates. The Platform provides tools to assist providers in preparing documentation and evidence that may support a registration application, but the outcome of any registration process depends on factors outside the Platform's control.
Kind Compliance does not guarantee, warrant, or represent that any provider will pass an NDIS audit or certification process. Audit outcomes are determined by independent auditors and the NDIS Commission. The Platform assists providers in preparing for audits by organising evidence and documentation, but cannot influence or guarantee audit results.
Kind Compliance does not guarantee, warrant, or represent that any provider will achieve or maintain any form of certification. Certification decisions are made by relevant regulatory bodies. The Platform provides tools to support compliance management but does not itself certify, approve, or endorse any provider.
Kind Compliance does not provide legal advice. The Platform's content, features, and AI-generated outputs are for informational and support purposes only and do not constitute legal advice. Providers should consult qualified legal professionals for advice specific to their circumstances, particularly regarding: • Interpretation of NDIS legislation and Practice Standards • Contractual matters • Employment law • Privacy and data protection • Any other legal questions
Kind Compliance does not provide professional advice of any kind, including but not limited to: • Accounting or financial advice • Insurance advice • Human resources advice • Clinical or therapeutic advice • Risk management advice AI-generated recommendations and content are based on general compliance frameworks and should not be relied upon as professional advice. Providers should engage qualified professionals for advice specific to their circumstances.
All documents, policies, procedures, forms, and templates generated or suggested by the Platform (including AI-generated content) must be: • Reviewed by the provider's appropriate personnel • Verified for accuracy, completeness, and suitability • Approved by an authorised representative of the provider • Customised to reflect the provider's specific operations and circumstances The provider accepts full responsibility for any document implemented based on Platform-generated content without proper review and approval.
The Platform uses artificial intelligence to generate documents, recommendations, and other content. Users acknowledge that: • AI-generated content may contain errors, omissions, or inaccuracies • AI-generated content may not be suitable for all providers or circumstances • AI-generated content does not constitute legal, compliance, or professional advice • All AI-generated content must be reviewed and approved before implementation • The Platform is not liable for any consequences arising from the use of unreviewed AI-generated content The Platform continuously works to improve the quality and accuracy of AI-generated content but cannot guarantee its correctness or completeness.
To the maximum extent permitted by law: • Kind Compliance is provided on an "as is" and "as available" basis without warranties of any kind • The Platform, its operators, and affiliates are not liable for any indirect, incidental, special, or consequential damages • The Platform's total liability is limited to the amount paid by the user for the subscription in the three (3) months preceding the claim • The Platform is not liable for any loss arising from the provider's failure to review or approve AI-generated content • The Platform is not liable for any regulatory action, audit failure, or compliance breach Providers acknowledge that compliance with NDIS requirements is their sole responsibility.
Users agree not to: • Use the Platform for any unlawful purpose • Upload or transmit viruses, malware, or harmful code • Attempt to gain unauthorised access to the Platform or its systems • Share, sell, or distribute their account credentials • Use the Platform to store or transmit content that infringes intellectual property rights • Reverse engineer, decompile, or disassemble any part of the Platform • Use the Platform in a manner that could disrupt service to other users
The Platform collects, stores, and processes personal and organisational data in accordance with its Privacy Policy. Users are encouraged to review the Privacy Policy, which is incorporated into these Terms by reference. The Platform takes reasonable measures to protect user data but cannot guarantee absolute security. Providers are responsible for ensuring their use of the Platform complies with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The Platform, including its software, design, content, and branding, is owned by Kind Compliance and protected by intellectual property laws. AI-generated documents and templates created through the Platform are provided to the provider for their use, subject to their subscription terms. The underlying Platform technology and templates remain the property of Kind Compliance. Providers retain ownership of all data and documents they upload to the Platform.
Access to the Platform is provided through subscription plans. Subscription terms include: • Plans are billed on a monthly or annual basis • Free trials are available for a limited period • Subscriptions auto-renew unless cancelled • Cancellation takes effect at the end of the current billing period • Refunds are subject to the Platform's refund policy • The Platform reserves the right to change pricing with reasonable notice Enterprise plans may have custom terms negotiated separately.
Either party may terminate a subscription at any time. Upon termination: • The user's access to the Platform will cease • The provider is responsible for exporting their data before termination • The Platform may delete user data after a reasonable period following termination • Outstanding fees remain payable The Platform reserves the right to suspend or terminate access immediately for any breach of these Terms.
The Platform reserves the right to: • Modify, update, or discontinue features at any time • Update these Terms and Conditions with reasonable notice • Implement new features, restrictions, or requirements • Perform maintenance that may temporarily affect availability Continued use of the Platform after changes constitutes acceptance of the updated Terms.
These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Australia. The Parties submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.
Our Privacy Policy is available at: /privacy-policy The Privacy Policy forms part of these Terms and is incorporated by reference. Users should review the Privacy Policy to understand how their data is collected, used, and protected.
For questions about these Terms and Conditions, please contact: Kind Compliance Pty Ltd Email: support@kindcompliance.com.au Website: https://kindcompliance.com.au Effective Date: 1 July 2026 Version: 1.0